Previous incidents

October 2022
Oct 30, 2022
1 incident

Backend API is down

Downtime

Resolved Oct 30 at 02:06pm CET

Backend API recovered.

1 previous update
Oct 29, 2022
1 incident

Reporting (Legacy) is down

Downtime

Resolved Oct 29 at 12:13am CEST

Reporting (Legacy) recovered.

1 previous update
Oct 27, 2022
1 incident

Uptime Monitoring (Legacy) is down

Downtime

Resolved Oct 27 at 12:48pm CEST

Uptime Monitoring (Legacy) recovered.

1 previous update
Oct 26, 2022
1 incident

Uptime Monitoring (Legacy) is down

Downtime

Resolved Oct 26 at 02:12pm CEST

Uptime Monitoring (Legacy) recovered.

1 previous update
Oct 25, 2022
1 incident

Dynamic Widgets and Dynamic Widgets are down

Downtime

Resolved Oct 25 at 11:33am CEST

Dynamic Widgets and Dynamic Widgets recovered.

1 previous update
Oct 24, 2022
1 incident

DevOps Server and Status Dashboard are down

Downtime

Resolved Oct 24 at 05:11pm CEST

Status Dashboard recovered.

3 previous updates
Oct 23, 2022
1 incident

DB Admin is down

Downtime

Resolved Oct 23 at 08:44pm CEST

DB Admin recovered.

1 previous update
Oct 22, 2022
1 incident

DB Admin is down

Downtime

Resolved Oct 22 at 06:24pm CEST

DB Admin recovered.

1 previous update
Oct 20, 2022
1 incident

Distributor API is down

Downtime

Resolved Oct 20 at 07:33am CEST

Distributor API recovered.

1 previous update
Oct 19, 2022
1 incident

Interactive Guides is down

Downtime

Resolved Oct 19 at 03:42pm CEST

Interactive Guides recovered.

1 previous update
Oct 16, 2022
1 incident

Reporting (Legacy), Status Dashboard, DB Admin, and 1 other service are down

Downtime

Resolved Oct 16 at 03:37pm CEST

Status Dashboard recovered.

5 previous updates
Oct 14, 2022
1 incident

Interactive Guides is down

Downtime

Resolved Oct 14 at 11:37am CEST

Interactive Guides recovered.

1 previous update
Oct 13, 2022
1 incident

Security Center and DB Admin are down

Downtime

Resolved Oct 14 at 01:56am CEST

DB Admin recovered.

5 previous updates
Oct 12, 2022
1 incident

Interactive Guides and CICD Server are down

Downtime

Resolved Oct 12 at 03:11pm CEST

Interactive Guides recovered.

3 previous updates
Oct 09, 2022
1 incident

Backend API, Sales Panel, POS Server, Activity Overview, Reporting (Legacy), ...

Downtime

Resolved Oct 09 at 03:48pm CEST

Backend API, Sales Panel, POS Server, and 4 other resources recovered.

1 previous update
Oct 07, 2022
1 incident

DB Admin is down

Downtime

Resolved Oct 07 at 03:46pm CEST

DB Admin recovered.

1 previous update
Oct 06, 2022
1 incident

Some services are down

Downtime

Resolved Oct 06 at 07:33am CEST

Websites (Legacy) went down.
Oct 05, 2022
1 incident

Uptime Monitoring (Legacy) is down

Downtime

Resolved Oct 05 at 10:11pm CEST

Uptime Monitoring (Legacy) recovered.

1 previous update
Oct 02, 2022
1 incident

API Documentation, Support Center, Security Center, Workforce Documentation, ...

Downtime

Resolved Oct 02 at 06:03am CEST

Security Center recovered.

7 previous updates
Oct 01, 2022
1 incident

Uptime Monitoring (Legacy) is down

Downtime

Resolved Oct 01 at 03:37am CEST

Uptime Monitoring (Legacy) recovered.

3 previous updates
September 2022
Sep 29, 2022
1 incident

Reporting (Legacy), Status Dashboard, Uptime Monitoring (Legacy), and 1 other...

Downtime

Resolved Sep 29 at 05:53pm CEST

Reporting (Legacy) recovered.

5 previous updates
Sep 28, 2022
2 incidents

Interactive Guides, Status Dashboard, Cloudflare, and 1 other service are down

Downtime

Resolved Sep 28 at 10:12pm CEST

Status Dashboard recovered.

5 previous updates

Combined capacity slots not increasing

Resolved Sep 28 at 11:15am CEST

Incident Report - Combined capacity slots not increasing #280922-01

Introduction

On 20th Sept. 2022 we deployed an additional feature: "If a sub-product of a combi-product is having combined capacity and that capacity is linked with a 3rd party system, then prioticket should auto populate the inventory with all the timeslots provided by the third party system.", which caused a particular type of capacity not being updated correctly.

Prioticket offers three types of capacity; own capa...
Sep 25, 2022
1 incident

Status Dashboard and Uptime Monitoring (Legacy) are down

Downtime

Resolved Sep 26 at 01:39am CEST

Uptime Monitoring (Legacy) recovered.

3 previous updates
Sep 23, 2022
1 incident

Dynamic Widgets, Reporting (Legacy), Dynamic Widgets, DB Admin, and 2 other s...

Downtime

Resolved Sep 24 at 12:19am CEST

Reporting (Legacy) recovered.

5 previous updates
Sep 22, 2022
1 incident

Dynamic Widgets, Dynamic Widgets, Uptime Monitoring (Legacy), and 1 other ser...

Downtime

Resolved Sep 22 at 02:54pm CEST

Dynamic Widgets and Dynamic Widgets recovered.

3 previous updates
Sep 20, 2022
1 incident

BigQuery Sync, Project Management, CICD Server, Cron Server, VPN Server, BigQ...

Downtime

Resolved Sep 21 at 12:07pm CEST

BigQuery Sync and BigQuery Sync recovered.

9 previous updates
Sep 19, 2022
1 incident

Admin Panel and Uptime Monitoring (Legacy) are down

Downtime

Resolved Sep 20 at 12:28am CEST

Admin Panel recovered.

3 previous updates
Sep 18, 2022
1 incident

Reporting (Legacy) and DB Admin are down

Downtime

Resolved Sep 18 at 04:21am CEST

Reporting (Legacy) and DB Admin recovered.

1 previous update
Sep 17, 2022
2 incidents

Code Inspector, Support Center, Security Center, Workforce Documentation, API...

Downtime

Resolved Sep 17 at 03:13am CEST

Security Center recovered.

6 previous updates

Reporting (Legacy) is down

Downtime

Resolved Sep 17 at 12:13am CEST

Reporting (Legacy) recovered.

1 previous update
Sep 14, 2022
1 incident

Log Server API and Log Server are down

Downtime

Resolved Sep 14 at 04:16pm CEST

Log Server API and Log Server recovered.

1 previous update
Sep 13, 2022
1 incident

Log Server API and Log Server are down

Downtime

Resolved Sep 13 at 01:09pm CEST

Log Server API and Log Server recovered.

3 previous updates
Sep 11, 2022
1 incident

API Documentation and Certificate Sync are down

Downtime

Resolved Sep 11 at 04:27am CEST

API Documentation and Certificate Sync recovered.

1 previous update
Sep 10, 2022
1 incident

Uptime Monitoring (Legacy) is down

Downtime

Resolved Sep 10 at 11:51pm CEST

Uptime Monitoring (Legacy) recovered.

1 previous update
Sep 09, 2022
2 incidents

Reporting (Legacy), Marketplace, Marketplace, DB Admin, and 2 other services ...

Downtime

Resolved Sep 10 at 12:13am CEST

Reporting (Legacy) recovered.

4 previous updates

Uptime Monitoring (Legacy) is down

Downtime

Resolved Sep 09 at 12:30am CEST

Uptime Monitoring (Legacy) recovered.

1 previous update
Sep 07, 2022
1 incident

Uptime Monitoring (Legacy) is down

Downtime

Resolved Sep 07 at 07:04am CEST

Uptime Monitoring (Legacy) recovered.

1 previous update
Sep 05, 2022
1 incident

Uptime Monitoring (Legacy) is down

Downtime

Resolved Sep 05 at 11:20pm CEST

Uptime Monitoring (Legacy) recovered.

1 previous update
Sep 04, 2022
1 incident

Dynamic Widgets, Dynamic Widgets, Uptime Monitoring (Legacy), and 1 other ser...

Downtime

Resolved Sep 04 at 08:27pm CEST

Uptime Monitoring (Legacy) recovered.

3 previous updates
Sep 02, 2022
1 incident

Security Center is down

Downtime

Resolved Sep 02 at 11:37am CEST

Security Center recovered.

1 previous update
Sep 01, 2022
1 incident

DevOps Server is down

Downtime

Resolved Sep 01 at 04:49pm CEST

DevOps Server recovered.

1 previous update
August 2022
Aug 31, 2022
1 incident

Log Server API and Log Server are down

Downtime

Resolved Aug 31 at 12:56pm CEST

Log Server API and Log Server recovered.

1 previous update
Aug 29, 2022
1 incident

Reporting (Legacy) and DB Admin are down

Downtime

Resolved Aug 29 at 03:34pm CEST

Reporting (Legacy) and DB Admin recovered.

1 previous update
Aug 19, 2022
1 incident

Admin panel: Degraded performance

Downtime

Resolved Aug 19 at 10:24am CEST

Admin panel has been restored

1 previous update
Aug 18, 2022
1 incident

Capacity not being released

Degraded

Resolved Aug 19 at 06:00pm CEST

Incident Report - Capacity not released #180822-01 / #111002

Introduction

On the 18th of August 2022, we became aware that capacities were not properly being released after uncompleted bookings, causing timeslots to fill up. This incident resulted in customers no longer being able to book and therefore we have written an extensive report which can be found below.

In future correspondence this incident will be referred to as #180822-01 / #111002 (Capacity not released).

We ho...

4 previous updates