Previous incidents
Backend API is down
Resolved Oct 30, 2022 at 1:06pm UTC
Backend API recovered.
1 previous update
Reporting (Legacy) is down
Resolved Oct 28, 2022 at 10:13pm UTC
Reporting (Legacy) recovered.
1 previous update
Uptime Monitoring (Legacy) is down
Resolved Oct 27, 2022 at 10:48am UTC
Uptime Monitoring (Legacy) recovered.
1 previous update
Uptime Monitoring (Legacy) is down
Resolved Oct 26, 2022 at 12:12pm UTC
Uptime Monitoring (Legacy) recovered.
1 previous update
Dynamic Widgets and Dynamic Widgets are down
Resolved Oct 25, 2022 at 9:33am UTC
Dynamic Widgets and Dynamic Widgets recovered.
1 previous update
DevOps Server and Status Dashboard are down
Resolved Oct 24, 2022 at 3:11pm UTC
Status Dashboard recovered.
3 previous updates
DB Admin is down
Resolved Oct 23, 2022 at 6:44pm UTC
DB Admin recovered.
1 previous update
DB Admin is down
Resolved Oct 22, 2022 at 4:24pm UTC
DB Admin recovered.
1 previous update
Distributor API is down
Resolved Oct 20, 2022 at 5:33am UTC
Distributor API recovered.
1 previous update
Interactive Guides is down
Resolved Oct 19, 2022 at 1:42pm UTC
Interactive Guides recovered.
1 previous update
Reporting (Legacy), Status Dashboard, DB Admin, and 1 other service are down
Resolved Oct 16, 2022 at 1:37pm UTC
Status Dashboard recovered.
5 previous updates
Interactive Guides is down
Resolved Oct 14, 2022 at 9:37am UTC
Interactive Guides recovered.
1 previous update
Security Center and DB Admin are down
Resolved Oct 13, 2022 at 11:56pm UTC
DB Admin recovered.
5 previous updates
Interactive Guides and CICD Server are down
Resolved Oct 12, 2022 at 1:11pm UTC
Interactive Guides recovered.
3 previous updates
Backend API, Sales Panel, POS Server, Activity Overview, Reporting (Legacy), ...
Resolved Oct 9, 2022 at 1:48pm UTC
Backend API, Sales Panel, POS Server, and 4 other resources recovered.
1 previous update
DB Admin is down
Resolved Oct 7, 2022 at 1:46pm UTC
DB Admin recovered.
1 previous update
Some services are down
Resolved Oct 6, 2022 at 5:33am UTC
Websites (Legacy) went down.
Uptime Monitoring (Legacy) is down
Resolved Oct 5, 2022 at 8:11pm UTC
Uptime Monitoring (Legacy) recovered.
1 previous update
API Documentation, Support Center, Security Center, Workforce Documentation, ...
Resolved Oct 2, 2022 at 4:03am UTC
Security Center recovered.
7 previous updates
Uptime Monitoring (Legacy) is down
Resolved Oct 1, 2022 at 1:37am UTC
Uptime Monitoring (Legacy) recovered.
3 previous updates
Reporting (Legacy), Status Dashboard, Uptime Monitoring (Legacy), and 1 other...
Resolved Sep 29, 2022 at 3:53pm UTC
Reporting (Legacy) recovered.
5 previous updates
Interactive Guides, Status Dashboard, Cloudflare, and 1 other service are down
Resolved Sep 28, 2022 at 8:12pm UTC
Status Dashboard recovered.
5 previous updates
Combined capacity slots not increasing
Resolved Sep 28, 2022 at 9:15am UTC
Incident Report - Combined capacity slots not increasing #280922-01
Introduction
On 20th Sept. 2022 we deployed an additional feature: "If a sub-product of a combi-product is having combined capacity and that capacity is linked with a 3rd party system, then prioticket should auto populate the inventory with all the timeslots provided by the third party system.", which caused a particular type of capacity not being updated correctly.
Prioticket offers three types of capacity; own capa...
Status Dashboard and Uptime Monitoring (Legacy) are down
Resolved Sep 25, 2022 at 11:39pm UTC
Uptime Monitoring (Legacy) recovered.
3 previous updates
Dynamic Widgets, Reporting (Legacy), Dynamic Widgets, DB Admin, and 2 other s...
Resolved Sep 23, 2022 at 10:19pm UTC
Reporting (Legacy) recovered.
5 previous updates
Dynamic Widgets, Dynamic Widgets, Uptime Monitoring (Legacy), and 1 other ser...
Resolved Sep 22, 2022 at 12:54pm UTC
Dynamic Widgets and Dynamic Widgets recovered.
3 previous updates
BigQuery Sync, Project Management, CICD Server, Cron Server, VPN Server, BigQ...
Resolved Sep 21, 2022 at 10:07am UTC
BigQuery Sync and BigQuery Sync recovered.
9 previous updates
Admin Panel and Uptime Monitoring (Legacy) are down
Resolved Sep 19, 2022 at 10:28pm UTC
Admin Panel recovered.
3 previous updates
Reporting (Legacy) and DB Admin are down
Resolved Sep 18, 2022 at 2:21am UTC
Reporting (Legacy) and DB Admin recovered.
1 previous update
Code Inspector, Support Center, Security Center, Workforce Documentation, API...
Resolved Sep 17, 2022 at 1:13am UTC
Security Center recovered.
6 previous updates
Reporting (Legacy) is down
Resolved Sep 16, 2022 at 10:13pm UTC
Reporting (Legacy) recovered.
1 previous update
Log Server API and Log Server are down
Resolved Sep 14, 2022 at 2:16pm UTC
Log Server API and Log Server recovered.
1 previous update
Log Server API and Log Server are down
Resolved Sep 13, 2022 at 11:09am UTC
Log Server API and Log Server recovered.
3 previous updates
Swagger Documentation and Certificate Sync are down
Resolved Sep 11, 2022 at 2:27am UTC
API Documentation and Certificate Sync recovered.
1 previous update
Uptime Monitoring (Legacy) is down
Resolved Sep 10, 2022 at 9:51pm UTC
Uptime Monitoring (Legacy) recovered.
1 previous update
Reporting (Legacy), Marketplace, Marketplace, DB Admin, and 2 other services ...
Resolved Sep 9, 2022 at 10:13pm UTC
Reporting (Legacy) recovered.
4 previous updates
Uptime Monitoring (Legacy) is down
Resolved Sep 8, 2022 at 10:30pm UTC
Uptime Monitoring (Legacy) recovered.
1 previous update
Uptime Monitoring (Legacy) is down
Resolved Sep 7, 2022 at 5:04am UTC
Uptime Monitoring (Legacy) recovered.
1 previous update
Uptime Monitoring (Legacy) is down
Resolved Sep 5, 2022 at 9:20pm UTC
Uptime Monitoring (Legacy) recovered.
1 previous update
Dynamic Widgets, Dynamic Widgets, Uptime Monitoring (Legacy), and 1 other ser...
Resolved Sep 4, 2022 at 6:27pm UTC
Uptime Monitoring (Legacy) recovered.
3 previous updates
Security Center is down
Resolved Sep 2, 2022 at 9:37am UTC
Security Center recovered.
1 previous update
DevOps Server is down
Resolved Sep 1, 2022 at 2:49pm UTC
DevOps Server recovered.
1 previous update
Log Server API and Log Server are down
Resolved Aug 31, 2022 at 10:56am UTC
Log Server API and Log Server recovered.
1 previous update
Reporting (Legacy) and DB Admin are down
Resolved Aug 29, 2022 at 1:34pm UTC
Reporting (Legacy) and DB Admin recovered.
1 previous update
Admin panel: Degraded performance
Resolved Aug 19, 2022 at 8:24am UTC
Admin panel has been restored
1 previous update
Capacity not being released
Resolved Aug 19, 2022 at 4:00pm UTC
Incident Report - Capacity not released #180822-01 / #111002
Introduction
On the 18th of August 2022, we became aware that capacities were not properly being released after uncompleted bookings, causing timeslots to fill up. This incident resulted in customers no longer being able to book and therefore we have written an extensive report which can be found below.
In future correspondence this incident will be referred to as #180822-01 / #111002 (Capacity not released).
We ho...
4 previous updates